If you do not know your user ID and password or experience difficulties logging into the portal, please telephone the IT Services. ![]() You will be required to log into the portal using your UCL user ID and password. You can also view the status or update any of your open tickets logged with IT Services. Whatever your need, whether it's a request for help, to report an incident or request a new service, use the self-service portal. To contact Norman out-of-hours, please call the usual IT Services number. If your query can’t be resolved, a ticket will be raised and passed back to the helpdesk for investigation during normal opening hours. Norman, our out-of-hours support provider, can deal with a range of general IT queries but some services are not yet available, such as issuing phone registration codes or password codes. ![]()
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